We're a Canadian software company. We make Erlangly, workforce management that call centers and BPOs run on their own servers. It started inside a BPO, built for a working floor.
ErlanglyErlangly forecasts contacts, works out the agents each interval needs, builds schedules that follow the labor law where each person works, and tracks adherence from your ACD. It's free for up to 25 agents, and larger contact centers can buy it once and own it.
erlangly.com →Erlangly runs on your own server. Your people, schedules and agent states never reach us. How Erlangly is secured →
Our co-founder spent more than 20 years running contact center operations and workforce management, and every feature meets his standard before it ships. What our customers ask for decides what we build next.
No per-module pricing and no sales call to see a price. See the prices →
Co-founder, Workforce Management
More than 20 years on contact center floors, from supervisor and operations manager to senior workforce manager at Support.com and Advantage Communications. Gary leads Erlangly's workforce management side.
Co-founder, Engineering
30 years in software, most recently as a solutions architect designing systems integration and automation. Serge builds Erlangly, and writes The Interval, a newsletter about running a contact center's workforce.